Terms and Conditions
- Shipping + Delivery
- Returns + Exchanges
- Damage + Defective
- Change + Cancel
GENERAL - Terms and conditions apply to both website and in-store transactions.
Antique and Vintage Items
REVIVAL's antique and vintage items are hand-selected domestically and from abroad -- each piece being curated for style, beauty, and uncommon appeal.
For most antique and vintage items, origin and age are estimated from information gathered at procurement and from knowledge of historical periods and furniture design. Antique and vintage items may not have definitive dates or origins when such knowledge cannot be authenticated.
All antique and vintage sales are final. Returns of antique and vintage items for exchange, credit or refund are not accepted.
All REVIVAL in-stock upholstery is available for immediate sale and delivery.
Most upholstery items can be custom ordered in alternative fabrics, leathers, customer's own material (COM), finishes, and hardware. Fabric, leather and finish swatches are available for review and selection in store, and small fabric cuttings may be mailed when available.
Please contact us for a custom upholstery quote.
MicroSeal Stain and Fade Protection
MicroSeal is an environmentally-safe penetrator treatment for stain and sun-fade protection.
A great majority of upholstery and rugs can be treated with MicroSeal stain and fade protection – including both REVIVAL items and customer's existing furnishings.
In-stock REVIVAL upholstery is MicroSeal stain and fade protected and ready for delivery.
Visit www.microsealchattanooga.com for MicroSeal details.
Many REVIVAL items that are in-stock or shown on our website may be custom-ordered in various fabrics, leathers, finishes, sizes, and quantities. A 50% deposit is required to initiate a custom order; the balance is due when the item is received at our warehouse or before shipping or delivery to you.
Lead time for custom orders is generally 4-6 weeks from deposit receipt.
Many non-custom REVIVAL items that are in-stock or shown on our website may be special-ordered in multiple quantities and might be available in limited alternative fabrics or finishes. A 100% deposit is required for special orders.
Lead times for special orders may vary; special orders may ship immediately depending upon availability.
REVIVAL's in-stock items can be reserved for a 48-hour period. The hold is automatically removed after the 48-hour period. Please contact us to place an item on hold.
Most in-stock REVIVAL items may be taken on approval for a 24-hour period.
A valid credit card number, contact information, and signed approval form are required for items taken on approval. A credit card authorization will be placed on your credit or debit card prior to taking an item on approval. Should you choose to keep the approval item, your credit card will be charged. If have not contacted us by the end of the 24-hour approval period, your credit card will be charged.
Approvals are intended for items a client can physically take out of the store. If an approval item requires delivery, freight, assembly or other charges, those fees will be charged to your credit card whether or not the approval item is returned.
Please contact us to arrange for an approval.
Storage Fees: Timeframe for Pick-up, Shipping, Delivery
All purchases (including in-stock, custom orders and special orders) MUST be picked-up, shipped or delivered within 30 days of purchase or receipt at our warehouse. Items not picked-up or delivered within 30 days will incur storage fees at the rate $0.50 per square foot per month.
SHIPPING + DELIVERY
REVIVAL orders will be shipped using the fastest, safest, and most reliable method possible. Items on our website have been identified to ship by a particular method that provides optimal delivery service at the best value. Shipping methods include: Small Parcel, Freight Carrier and White Glove.
Deliveries cannot be made to a P.O. Box, as a physical commercial or residential street address is required.
Please contact us regarding expedited shipping.
REVIVAL ships within the 48 contiguous states. Please contact us regarding shipments to Hawaii, Alaska, or for international shipping.
Clients may make their own shipping arrangements or can pick up in the store or warehouse. For special shipping situations or for To-The-Trade website purchases, select “Request Quote” when checking out and a representative will contact you for details.
When an item ships by Small Parcel, it will be delivered by UPS, FEDEX or USPS. Signatures are not generally required at delivery, but it is at the discretion of each delivery person. You may leave a note on your door advising "No Signature Required.”
UPON RECEIPT: It is important for you to inspect your shipment carefully. If damage is visible, do not unpack, assemble, or install the product. Instead, notify us immediately (within 3-5 days of delivery). If the item is unpacked, assembled, or installed, it may not be returnable for a replacement item or credit.
Certain items may need to ship via freight carrier. We will contact you prior to shipping your order via a freight carrier to confirm your options and details. When an item ships by Freight Carrier, it usually means that the item is too heavy or too large to ship via Small Parcel services. If your purchase is being delivered via Freight Carrier, you will be contacted by the Freight company via telephone 1-2 days prior to delivery to schedule a delivery appointment. You will need to be present to sign for the item.
Please note the following important details about Freight Carrier:1) You are responsible for moving the item off the back of the delivery truck and into your home (or to wherever it is going). Please plan ahead should you need assistance. Freight Carrier personnel are not required to move the item off the truck. If you are unable to find assistance to move the item, most freight companies offer additional services (such as a lift gate). You are responsible for these additional services and will pay the Freight Carrier directly.
2) Additional costs may be incurred if you live on a small street that is not physically accessible to a freight truck. In such cases, the freight company will need to transfer your purchase onto a smaller truck for delivery. If you know that large moving trucks cannot access your street (a problem in some cities and rural areas), you must contact us in advance of placing your order so that a cost estimate can be obtained.
UPON RECEIPT: It is important for you to inspect your shipment carefully. Any damage to the carton, packaging or product itself must be noted on the freight bill BEFORE the driver leaves. Please write "PRODUCT DAMAGED" on the sheet that you are asked to sign. This ensures that we can assist in correcting the matter should there be any damage.
Notify us immediately if an item is damaged. Note that keeping a defective item does not warrant a discount. If the item is unpacked, assembled, or installed, it may not be returnable for a replacement item or credit.White Glove
RETURNS + EXCHANGES
Antique and Vintage Items, Custom Order, Special Order or Mark-down Items
Any item that is antique or vintage, custom ordered, special ordered or a mark-down is not eligible for return; all sales are final, and returns will not be accepted.
To prevent your inconvenience of a return, please address and plan for the item size. Measure your space and make sure that the item will fit where you wish to place it. In addition, measure areas the item will need to pass through in order to get to placement area (e.g. through doorways, into elevators, down hallways, up staircases).
In addition, please note that fabric and finish colors vary when viewing on different computers, mobile devices and in different lighting environments. You may request a sample swatch of upholstered items for approval. You may contact us for additional photos of in-stock items.
Your satisfaction is important to us. If you wish to return your order for non-antique or vintage items, you may do so within 7 days of receipt for an exchange or a store credit. Refunds are not issued unless an item is damaged or defective.
How to Return
- Email firstname.lastname@example.org with detailed information that includes order number, client name, client contact information, and photos as possible; a representative will contact you promptly.
- Inspect your item upon arrival and do not sign for delivery until the shipping company notates the damage on the delivery document.
- Do not return an item until you have received a Return Authorization (RA) number.
- Please be sure to keep all items in original packing with all tags attached, if applicable.
- Email email@example.com within 4 days of receipt of the item; a representative will contact you promptly.
- Do not return an item until you have received a Return Authorization (RA) number.
You may return a new item within 7 days of receipt for an exchange or a store credit (excluding categories listed in policy section below). Refunds are not issued unless an item is damaged or defective. All items returned must be in new condition, unused, unassembled, unmodified and in the original packaging material. Items returned under this policy are eligible for a store credit.
Antique and vintage items, custom orders, special orders or mark-down items are not returnable and not eligible for a store credit or refund. Ceiling and wall lighting that has been installed are not returnable and not eligible for a store credit or refund.
The full purchase price less our actual shipping and handling costs, gift-wrap or other special service costs will be issued as a store credit. It is your responsibility to pay for the shipping cost to return the item to us or to the designated Return Authorization address.
Some items may have small or no shipping rates applied at the time of order. Please note that if you return one of these products, our actual shipping/delivery costs will be deducted from your store credit. In addition, some items carry a re-stocking fee which will be deducted from your store credit. Gift-wrap or other special services will be deducted from your store credit.
If your order has shipped, it cannot be cancelled. If you refuse an order, our standard return policy applies where roundtrip shipping costs and applicable re-stocking fees will be deducted from your store credit.
DAMAGED + DEFECTIVE
For items received damaged or if we determine a new item to have a manufacturer's defect, a replacement item will be shipped after we have received and inspected the returned damaged or defective item. If a satisfactory replacement item cannot be shipped, a full refund will be issued for the item purchase amount and shipping cost.
CANCEL + CHANGE
How To Cancel An Order - Orders cancelled may be charged to your account if item shipment cannot be stopped. To cancel an order, you must call us immediately and provide your order number, name, and contact information. We cannot accept a cancellation request via e-mail. We will attempt to accommodate your request but cannot guarantee cancellations.
How To Change Your Order - If you need to change something about your order (such as a color, finish type, product, quantity or shipping), contact us immediately and provide your order number, name, and contact information. Changes to your original order will be confirmed via e-mail.
Because your items could possibly ship the same day that you place your order, we cannot guarantee changes will be made. We will notify you immediately if a change cannot be made.
Accuracy of Content - We strive to provide the most current and accurate information on this site at all times. However, there may be occasions when some of the information featured on our site may be incomplete, inaccurate or out-of-date. Any errors are wholly unintentional and we apologize if erroneous information is reflected in merchandise price or item availability.